Physical Balance Terms and Conditions
By purchasing memberships, packages or pay as you go classes or services from Physical Balance it is automatically accepted and agreed upon to be bound by these terms and conditions.
Memberships
Memberships are recurring monthly subscriptions. Membership Fees will be debited monthly, using their given bank debit/credit card, for the minimum 1-month term from the term start date.
Memberships are cancellable any time with a 1 month notice period. Cancellation requests must be sent via email at least one month prior to the subscription renewal date. Please email studio @physicalbalance.com
Management reserves the right to alter, amend or change the Terms & Conditions from time to time. These can be found on our website.
Physical Balance Membership, Packages & Pay as You Go Terms and Conditions
Payment and Monthly Fees
1.1) On selecting the monthly membership options, packages or pay as you go, participants will be required to pay the fees in advance.
1.2) Full payment is required in advance of any training programme beginning regardless of usage.
1.3) There are no refunds in whole or in part.
1.4) Fees may change. Physical Balance will notify you of any changes one month in advance of any changes being implemented. Payments are non-refundable and non-transferable.
Memberships
1.5) Memberships are recurring monthly subscriptions. Membership Fees will be debited monthly, using their given bank debit/credit card, for the minimum 1-month term from the term start date.
1.6) Memberships are cancellable any time with a 1 month notice period. Cancellation requests must be sent via email at least one month prior to the subscription renewal date. Please email studio @physicalbalance.com
1.7) Your second monthly membership fee will be collected one month after you have joined and will be collected on the same date.
1.8) Memberships are based on ‘credits or sessions per month’. This is the same for all months no matter how many days and are to be used at the customers discretion – if a customer wants to purchase additional credits, for example in a 5 week month, these can be purchased at a preferential top up rate in addition to their usual membership through Momence Pay as You Go Option and the system will automatically update to your current membership pricing.
1.9) Monthly membership charges will continue on a rolling monthly basis, with payments being taken from the card provided in your profile at time of sign up.
1.10) Memberships, Packages or Pay as You Go are non-transferrable.
1.11) Memberships and membership benefits can be frozen for minimum one month and maximum 3 months, this request must be made in writing no later than one month before renewal is due.
1.12) One month notice is required of intention to terminate membership. The10% off all other Physical Balance services benefit will end at the termination date.
1.13) Any failed or overdue payments must be cleared before booking sessions or cancelling memberships.
Booking Classes
2.1) Classes are bookable via our Physical balance website / Momence Portal.
2.2) Should you book and cancel your class with more than 24hours notice via the Momence App you will be credited for your session and you may re book within your membership/class timeframes. Should you book a class and not attend or cancel less than 24 hours before the class, your class credit will automatically be deducted from your account.
Responsibility for your personal belongings
3.1) Physical Balance cannot be held responsible for lost or stolen items whilst you are visiting the studio.
3.2) Bikes and cars are parked at your own responsibility
Participant responsibility, Class arrival time, Class considerations
4.1) Please do not attend the Physical Balance Studio if you are displaying symptoms of Cold or Flu. For foot condition (toenail fungus, verruca, athletes’ foot), please wear socks with grips.
4.2) Our highly trained staff will do their utmost to help with any concerns you have. We do ask that you are respectful to our staff at all times.
4.3) All equipment in the studio should be at the correct setting when you arrive. If you would like to make any changes, please ask our skilled instructors to assist you with this. Adjusting equipment without supervision could lead to injury or damage to the equipment, for which you may be held responsible.
4.4) Physical Balance cannot accept liability for personal injury related to participation in a session online or in-person if:
• A doctor has advised against participation in exercise classes.
• Instructions or safety techniques are not followed.
• Injury is caused by the negligence of another participant.
• Medical conditions or injuries are not disclosed at the start of a session or class.
4.5) General group classes are not suitable if:
• You are pregnant or less than 12 weeks postnatal.
• You have specific conditions or injuries requiring 1:1 attention.
• You have not been cleared to attend a group class post-injury or surgery.
4.6) Wear appropriate exercise gear. The studio is a shoe free zone. Please leave your shoes downstairs in the shoe storage upon arrival. Yoga mats are provided, but participants can bring their own.
4.7) Work at a level suitable for your ability and make adjustments where necessary.
4.8) For all classes, kindly arrive 10 minutes before the scheduled start. Check in at reception and head up to the studio 3 minutes before your class is due to start to avoid disrupting a session. You are required to have completed a medical questionnaire ahead of your appointment if you are attending for the first time which would have been sent to you via Momence following sign-up.
4.9) If you prefer instructors not to make hands-on corrections, kindly notify them at the beginning of your class.
Cancellation Policy:
5.1) Please use your online Momence portal or app to notify of cancellation. More than 24 hours' notice is required for booked classes. Failure to do so or unattendance will be recognised as a late cancellation, and your credit will be withdrawn*. Bookings cancelled before the 24hour notice period will be credited back to your account for future use.
I declare that I am fit to partake in physical activity (yoga/Pilates/exercise classes) and have a doctor's or specialist's clearance if necessary to participate.
I acknowledge that neither I nor my next of kin can hold the instructor/Physical Balance or venue responsible for any injury or loss during a class in venue or online.
I confirm my willingness to receive CPR or First Aid at Physical Balance if necessary.
From time to time, we may send out studio and clinic price promotions, news and offers via e-mail or text message. I understand that I am free to opt out of any email or text communication correspondence by selecting the unsubscribe option.
I confirm I have read, understood, and voluntarily agree to the Liability Waiver and Terms and Conditions stated above.
*We understand that cancellations may be inevitable, and depending on circumstances, we will do our best to rebook you at a time that works for you and your instructor.