Sanitizing Surfaces

Physical Balance Covid-19 Policy

Below is our Covid-19 policy created after undertaking a thorough covid-19 risk assessment. Here outlines measures and steps taken to keep the public and staff safe from covid-19 where we can.


Risk – Even though we take hygiene as seriously as we can, we cannot provide a covid 19 free environment.


Undertaken a risk assessment
Heightened cleaning regimes
  • Treatment rooms will be cleaned after every patient encounter, all hard surfaces will be wiped clean and floors moped

  •  Waiting room will be closed. it will not need to be cleaned at the end of the day. 

  • Patients will not need to touch anything in between arriving at the clinic to the treatment room where they will wash their hands

  • Toilets will be used only when asked for and will be cleaned after each use. 

  • Weekly deep clean by our cleaner with a checklist

  • Card machine will be cleaned after each use and hand sanitiser provided for patients. 

    • BACS payments and over the phone payments whilst reception staff are working from home

  • Hand sanitiser to be used on arrival by all patients and members of staff. 

  • Test and Trace is encouraged and QR codes are placed in reception and in the treatment rooms.

Increased protection measures
  • Appointment times staggered to reduce the chance of people meeting in the building

  • All patients and visitors will be triaged before entering the building. 

  • Pillows changed from fabric to wipeable and pillowcases removed

  • All touchable items removed from reception. Magazines, stock closed in the cupboard.

  • Privacy screens removed from the treatment rooms

  • Fans removed from the treatment rooms, clutter from desk removed, all objects placed in the cupboard. 

  • Reception screen has been introduced

  • Patients will be booked in whilst with their practitioner to stop crowding of common rooms 

  • No cash payments, payments by BACS encouraged, card payments by default. 

    • BACS and over the phone will now be encouraged with card payments taken as a last resort 

  • PPE will be provided for all staff including receptionists and practitioners.

    • Gloves, apron and mask for practitioner - Gloves and mask to be changed between patients, masks can be worn per session or changed once removed. 

    • Masks for the reception team

  • Patients to wear masks, if they don’t have one they will be sold one at cost price. 

  • Temperature checks to be taken on arrival of all patients, staff and visitors any high temperatures will be refused entry

Put in place distancing measures
  • Reception and admin team will be working from home

  • Waiting room to be closed and patients asked to wait in cars 

  • Appointments will not need to be staggered, however, social distancing is required at all times when in the common areas of the clinic. There will be no passing in corridors or stairs

  • Case history will be taken using social distancing whilst in the clinic room. 

  • Patients asked to attend alone unless a required carer/chaperone/guardian.

Staff training
  • All staff have been shown how to “don” their PPE and the protocol associated with wearing.

  • Correct hand washing has been shown

  • All staff have read the risk assessment, the patient journey and the clinic policy. 

  • All staff made aware of current guidelines and advice 

Providing remote/ telehealth consultations
  • All patients will get a call within 24 hours of their appointment from their practitioner or a member of staff.

  • All visitor will be triaged nd subject to temperature checks.

  • When this is not possible a triage will be carried out before anybody enters the building.

  • Remote/telehealth consultations are available for anyone who does not wish to travel and or is at risk.